Appointments
At Southglade Medical Practice, we use an online appointment system for the booking of same-day appointments and will only accept telephone requests under exceptional circumstances. The system opens at 8am Monday to Friday and will close to new requests once we have reached full capacity. You can still call the Practice to arrange routine appointments for the following:
- Nurse/Healthcare Assistant (HCA) appointments – see below for more details
- Long-term condition reviews
- Physiotherapy appointments
- Post-natal & 8-week Check appointments
- Medication Reviews
All appointment requests will be triaged by a GP. Our Reception/Admin team will then contact you to advise you of the outcome i.e. a GP/ANP appointment, other clinician appointment, referral to a local pharmacy or service, or over-the-counter/self-management.
When submitting a request form, please ensure you select the most appropriate form for your query. Please be advised that we do not process requests for medical problems if they have been submitted via the ‘Admin query’ form; these will be rejected and you will be asked to complete the most relevant form available – therefore, this will delay your request for an appointment.
Note: you may be asked if you have a preference for the type of appointment (face-to-face, telephone, virtual or email). Whilst we always try to accommodate patient preference, the triaging GP will note the most appropriate appointment type required for the request.
Online services
Dr.iQ is now powered by Evergreen. This means you can now request appointments with us online via the Evergreen Life app.
With the Evergreen Life app, you can:
- Order repeat prescriptions easily
- Access your GP records and results
- Request help from your GP surgery
- Get insights on how to be as happy and healthy as possible
Please make sure that you only use the links or QR codes on this page to download the Evergreen Life app if you are registered at Southglade Medical Practice.
Click here to download the Evergreen Life app on your mobile device or scan the QR code below to download the app.
If you’re unable to download the app or don’t want to use online services, please contact the practice directly by phone to make a request.
Our Appointments
We provide a wide range of services. There are a range of professionals who can look after you. You may be offered an appointment with an advanced nurse practitioner, physiotherapist, paramedic or clinical pharmacist rather than a GP.
This appointment may take place face-to-face at the practice, on the telephone or via video call.
Before you make an appointment to see your GP, think about what other services might be able to help.
- go to a pharmacy for advice and treatment for minor conditions.
- go to your local urgent care centre for treatment of strains, sprains and flesh wounds.
- call NHS 111 or visit 111.nhs.uk if you have an urgent medical problem, but you’re not sure what to do.
- visit a sexual health service for testing for sexually transmitted infections and contraception advice.
You do not have to make an appointment or register for these services.
Missed Appointments Policy
We understand that sometimes you may not be able to attend your booked appointment. If you cannot attend, help us by letting us know as far in advance that you cannot make your appointment. This means we can offer the appointment to another patient who needs it.
- If you do not attend an appointment, our team will be in touch with you to ask why.
- If you regularly miss your appointments, we may have to consider removing you from our practice.
Thank you for help in making sure we have enough appointments for all our patients.
Out of Hours
When the Practice is closed, please call NHS 111
Pharmacy First
Pharmacists can now provide treatment or some prescription medicine, if needed, for seven common conditions, without having to see a GP.
Think Pharmacy First
New ways your pharmacist can help you
